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Low speed for almost a week and bill went up without notice
Reklamation
Dear sir/madam,
This is a complaint that I have with regards your customer service as well as your services. It is the third day that I am waiting from someone from your team to fix this issue. I run all the tests multiple times on both speedtest.net and cnlab also bough brand new ethernet cable Cat7, spent many hours on reformating my computer and updating all drivers (was hoping it was a fault from my end) and in the end I identified it was from your end 100%. Even though I spoke with your technician who was really impatient to wait for me to run the tests and I found him very rude, he then created a report to his system and assured me that the problem will be solved immediately. It is now the third day that I am waiting for a resolution, I had no updates from your team, even though I asked to have an email respond as soon as possible.
On top of that I noticed my bill went again up, for an unknown reason, since I do not have any other services from you apart from Internet connection. What is the other costs?
So I am paying 160 CHF plus 28 CHF (for other unknown fees) total of 198 CHF for having a maximum speed of 260 Mbps download and 211 Mbps upload?
Which is 4 times less than I should be receiving. This is unacceptable. I have requested to terminate my services by the end of this month and I refuse to pay the premium price for the services I do not receive.
Ihre Erwartungen
- Rückerstattung CHF 198.-
Antwort
Antwort für Dritte nicht einsehbar
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Christos Mavridis 04.12.2017
Hello, thank you for the message, I received a small paper within the post with a number. I called this number but there is only German, French and Italian languages available. I spoke non of these three. Also my Swisscom previous number 0794571141 is now terminated after I contacted Swisscom.
You may ring me on my new number 0044 7380 157571 or by email [email protected]
PS: The internet speed has still not been fixed, plus I still have no updates from the technical department your colleague promised.
Christos Mavridis 07.12.2017
Dear Sir/Madam,
I am sending with regards to the complaint I started on Plaintes.ch website.
I performed same tests as before and I still get the same speed as before. Maximum of 260 Mbps download and 211 Mbps upload.
Can you please ask a manager to contact me by email by replying to this email or compose a new one?
I really feel like you are challenging me right know, by saying it was fixed but actually I receive the same speeds. This is unacceptable service quality.
I demand to speak with a manager to deal with this case of mine.
Best regards,
Christos Mavridis
On Wed, Dec 6, 2017 at 9:11 AM, <[email protected]> wrote:
Hello
The fault you reported has been repaired. We apologise for the inconvenience. Many thanks for your understanding and patience.
Kind regards c4reply
Swisscom (Switzerland) Ltd
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